Who we are
AluPoint Windows Ltd (“we”) are committed to protecting and respecting privacy.
We collect, process and store data, and we are what is known as the ‘data controller’ of the personal information you provide to us and the information we gather and process.
As an essential part of our business, we collect and manage customer and non-customer data. In doing so, we observe the UK data protection legislation and are committed to protecting and respecting clients’ and non-clients’ privacy and rights.
For the purposes of the Data Protection Act 1998, the data sontroller is AluPoint Windows Ltd of 8-10 Emily Street, Birmingham, B12 0XN. You can contact us about data protection by writing to us or by email alupointwindows@gmail.com
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
Information we may collect from you
When visitors use the “contact us” section on the site we collect the data that you enter, and also the visitor’s IP address. This infomation may be used so that we may contact you.
Details of your visits to our site are also collected, including, but not limited to, traffic data, location data, weblogs, operating system, and browser usage. This information may be used for marketing purposes.
We also collect any other personal information that you choose to provide to us when you complete our online contact forms or otherwise make contact with us.
How we use your personal information
We use your personal information as follows:
To maintain our relationship with you whilst you are a customer;
To process orders and provide agreed goods and services to you;
For invoicing, processing payments, account set up and maintenance;
To communicate with you, including to respond to information requests /enquiries submitted and/or to obtain your feedback on our products and services;
For record keeping, statistical analysis and internal reporting and research purposes;
To ensure data security and to provide you with access to secure areas of our Websites;
To notify you about changes to our products and services;
To decide on and notify you about price changes;
To monitor the quality of our products and services;
For logistical purposes, including to plan and log delivery routes;
For window fitters, based on your location;
To investigate any complaint you make;
To provide evidence in any dispute or anticipated dispute between you and us;
To customise various aspects of our Websites to improve your experience;
To pre-complete online forms on our Websites. For example, if you have provided an address when using one service, the Websites computers may automatically fill in that information on an order form for another service;
As we may otherwise consider necessary to support the operation of our Websites;
To obtain credit references, credit checks and for debt collection, fraud detection and prevention and risk management purposes;
To monitor and/or record telephone conversations to or from you in order to offer you additional security, resolve complaints, improve our service standards and for staff training purposes; and
To protect the rights, property, and/or safety of AluPoint Windows Ltd, its personnel and others.
Cookies
If you leave a comment or contact request on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment / request for contact. These cookies will last for one year.
If you visit our website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We may share your personal information with:
Third party provider(s) who provide the following types of services to us: marketing, market research, warehousing and logistics, software, customer relationship management;
Licensed credit reference agencies, debt collection agencies and lawyers when we carry out credit checks, to report on your payment performance and/or seek to recover debts due to us;
Our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice;
Emergency services in the event that we need to report accidents or incidents or request emergency assistance;
Any Government Department, public body or other third party where we believe in good faith that the law requires this; in the interests of public health and safety; or in order to protect the rights, property, or safety of AluPoint Windows Ltd, its employees or others;
Any other third parties, if authorised by you to do so.
The performance of services by our third party service provider(s) may be subject to a separate privacy statement provided to you by the relevant third party. You should read any such statement carefully.
How long we retain your data
We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
(potential) disputes, and;
guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information once this is no longer needed.
What rights you have over your data
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this Privacy Statement.
You have the right to obtain a copy of your personal information (if we’re processing it), and other certain information (similar to that provided in this Privacy Statement) about how it is used.
This is so you’re aware and can check that we’re using your personal information in accordance with data protection law.
We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person‘s rights.
You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete. E.g. if we have the wrong date of birth or name for you.
You have the right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use the information in defence of a legal claim.
You have rights to ‘block’ or suppress the further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but may not use it further. We keep lists of people who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.
You have rights to obtain and reuse certain personal information for your own purposes across different organisations.
You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by AluPoint Windows Ltd or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for the processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.
You have the right not to be subject to a decision based solely on automated processing (including profiling), which significantly affects you, subject to some exceptions. Where this is the case, you have the right to obtain human intervention, voice your concerns and to have the decision reviewed.
Updating this statement
We review our privacy practices from time to time. We ask that you bookmark and periodically review this page for updates to our Privacy Statement. We reserve the right to modify this policy in advance and/or retrospectively (where reasonable).
Contact us
For further information regarding these rights, about this Privacy Statement generally or to make a complaint please contact our Data Protection Officer at alupointwindows@gmail.com
Please provide as much information as possible to help us identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken.
Before assessing your request, we may request additional information in order to identify you. If you do not provide the requested information and, as a result, we are not in a position to identify you, we may refuse to action your request.
We will generally respond to your request within one month of receipt of your request. We can extend this period by an additional two months if this is necessary taking into account the complexity and number of requests that you have submitted.
We may refuse a request in the following circumtances:
You request additional copies of your personal data undergoing processing, or
You submit manifestly unfounded or excessive requests, in particular, because of their repetitive character.
If after contacting AluPoint Windows Ltd you are still unhappy you may also complain to the Information Commissioner, all contact details are available on the Information Commissioner‘s Website.